1. What products does Kapters sell?

Kapters specializes in elegant Korean jewelry and trendy press-on nails, crafted with high-quality materials and offered at affordable prices.

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2. Are your products returnable?
No, due to hygiene and safety reasons, all products sold at Kapters are non-returnable.

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3. Do you offer refunds?
No, we do not offer refunds. Only replacement is provided in case the product received is damaged or defective.

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4. When is replacement applicable?
Replacement is applicable only if you receive a damaged or defective product. You must inform us within 7 days of delivery with proper proof.

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5. What proof is required for replacement?
You must share your order ID, clear photos or videos of the damaged product, and an unboxing video. Replacement requests without proper proof will not be approved.

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6. How long does delivery take?
Orders are usually delivered within 5–7 business days after dispatch. Delivery time may vary due to courier or external factors.

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7. Do you ship across India?
Yes, Kapters ships PAN India.

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8. What are the shipping charges?
A flat shipping fee of ₹65 is charged on all orders.

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9. What payment methods are accepted?
We accept UPI, debit cards, credit cards, net banking, and Cash on Delivery (COD).

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10. Is Cash on Delivery (COD) available?
Yes, COD is available for eligible orders.

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11. Can I cancel my order after placing it?
Orders can only be cancelled before they are shipped. Once dispatched, cancellation is not possible.

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12. Will the product look exactly like the pictures on the website?
Product images are for reference only. Slight variations in color or finish may occur due to lighting, photography, or screen settings.

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13. What should I do if my order is delayed?
If your order is delayed beyond the estimated delivery time, you may contact us at kapoor.daughters4@gmail.com, and we will assist you.

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14. How can I contact Kapters for support?
You can reach us via email at kapoor.daughters4@gmail.com for any queries or support.

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